How to Fix Metro Exodus Crashing Error

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Metro Exodus, a first-person shooting game, has been the talk of the table amongst the gaming community. Although the game has been designed efficiently but sometimes while loading the game, it displays a pop-up error that says “Fatal: Metro Exodus – A crash has been detected by BugTrap.

This metro exodus crashing error has been filed by a lot of users. They question various things like why does it happen, when does it happen, and of course, how to solve it.

In this guide, I’ll be taking you to the solutions to the error as well as the reasons that cause it. So, without any further ado. Let’s get started.

What Causes Metro Exodus Crashing Error to Occur?

After immense research, we have come to the conclusion that this error occurs due to the following reasons. These are often ignored and your mind might not even think in this direction. Identifying the cause of the problem can be a nightmare, of course, it took our day and night to come up with the actual causes.

Inconsistency in DirectX: New graphical processing units are incompatible with DirectX 11 and the older GPU does not work with the new DirectX version. This inconsistency for DirectX may be a possible reason for you being constantly disturbed by the metro exodus error. This can be resolved by using a compatible version of DirectX with your graphics card.
Conflicts with Ansel: Ansel is a revolutionized way to capture in-game shots and convert them to 3D. If you are using NVIDIA graphical processing unit with Ansel capture in-game footage, your game may crash and give you a metro exodus error. Configuring Ansel settings the correct way will help you get rid of this problem. We have mentioned the steps in the next section of this article to help you out.
Problems with Game Cache: Accumulated cache is one of the reasons your game is constantly crashing while you load. Many users have reported that the metro exodus crash error was solved by clearing the cache.
Active GeForce Experience Overlay: Using GeForce Experience with active overlay will increase the chances of metro exodus error occur. The reason observed is that Metro exodus is not compatible with applications that force their overlay on top of it. A simple solution is to uninstall the GeForce experience.
ROCCAT Driver Interference: After analysis of numerous users, reports suggest that the issue is likely to be caused if you are using the ROCCAT driver for the mouse. This causes metro exodus to crash constantly while loading. The easy solution to resolve the problem is to uninstall the ROCCAT driver. The method to install the ROCCAT driver is mentioned in the next part of the article.

How to fix it?

Identifying the causes of your problem may be a big headache. You may try and check everything possible but still not be able to rectify the missing component. That happens with almost everyone.

We have helped in easing this worry for you by stating some of the possible reasons for this error to appear. You don’t have to trouble your mind more because we also got solutions for all these problems which will definitely help you in getting back to playing the game by putting in minimal effort.

If you are able to rectify the problem, then jump to the solution in accordance with your problem. If not we suggest you follow each solution stepwise, in the same order mentioned below.

Remember to launch the game and check if it works for you before trying out the next thing.

Solution#1: Install the latest patch

One of the most common reasons for coming across the metro exodus crashing issue is not having an updated version of the game.

So, the first things you need to do are to check for any updates, and if there are, install their latest versions. After you’ve installed the latest available patch for the game, you need to restart your computer and check if the game is working properly now.

If you still come across any problems, try the other solutions from the list mentioned below.

Solutions#2: Do not overclock CPU

A reason you might be facing the metro exodus crashing error is because of CPU overclocking. Overclocking the CPU means setting the memory and CPU to run at speeds higher than normal. This speeding of the system can cause your game to crash or freeze. In order to resolve the issue set the clock speed rate back to default to fix the issue. If you don’t already know how to configure settings for this, follow the instructions provided below.

  • Press the BIOS setup key and launch BIOS
  • Search adjustment options for CPU frequency in the BIOS menu
  • Change the value to the next lower number
  • Save and exit

This has helped numerous gamers worldwide in fixing the metro exodus error. Hopefully will work for you as well. If it does not, then try the next solution.

Solution#3: Switch to DirectX 11

Using DirectX 12, DirectX 10, or DirectX 9 may be the reason you’re still unable to resolve the issue. Switching to DirectX 11 can help you make your game work without crashing or displaying the error. You can switch to DirectX 11 in two different ways.

If you can run the game, follow these steps to switch to DirectX11

  • Go to metro exodus > options
  • Go to video > DirectX
  • Choose DirectX11
  • Save your settings

Restart the game to check if it works.

Mostly, the gamers are unable to access the game. This is the main problem which this error causes. The game doesn’t load. If you can’t open the game try out this simple way to switch to DirectX 11:

  • Open the stream and log in to your stream account.
  • Click the library.
  • Right-click on metro exodus.
  • Then, click properties.
  • After that, click the General tab.
Go to general tab
  • In the launch option dialogue box, type “dxlevel110” in the field.
type dxlevel110
  • Click OK.
  • Save the changes and restart the computer.

Launch metro exodus and check if it works for you now.

Solution#4: Lower In-game Graphics Settings

One other reason for your game to keep crashing is that your in-game graphics are too high for your computer. If your PC hardware cannot support the graphics requirements configured in the game, you will keep facing the metro exodus issue on your computer. Lower the in-game graphic settings to solve this issue; to do this follow the step-wise instructions given below.

  • From the windows menu, open the settings window
  • Browse the system and select display
  • Scroll down and locate graphics settings
locate graphics settings
  • Select the app that you want to change the settings for, in this case, select metro exodus
select metro exodus
  • Press options against that app
  • Choose the preferred performance options
  • Set it to low
  • Press save

Solution#5: Remove intro callers (if applicable)

If you are using Ansel for capturing in-game footage, you might face the metro exodus error when you try to load the game. This happens only with NVIDIA GPUs that are actively using Ansel. Intro callers like these create an inconsistency, which crashes the game whenever displayed on the screen. The issue may be resolved by removing just three files from the main game folder. The names of those files are:

  • Credits.webm
  • Intro.webm
  • Legal.webm

If this condition applies to you, have a look at the way to remove these files for uninterrupted gameplay.

  • Before you begin ensure, all other applications are completely shut
  • Locate the game folder in your pc
  • Select the three files whose names have been mentioned above
  • Move them to the recycle bin
  • Then, navigate to NVC Camera Configuration in your device. The default location for this is C:\Program Files\NVIDIA Corporation\Ansel\Tools\ NVC Camera Configuration
  • Make a double click and go down to Ansel status
  • Disable it and save the changes

Start the game over again and check how far you’ve come in resolving this issue.
This method will temporarily fix the error but if you are looking for a permanent solution, try using similar software which is compatible with NVIDIA GPUs.

Solution#6: Verify cache integrity (steam only)

This step applies to steam users only. If you have purchased the game from any other source, feel free to skip to the other ways immediately.

Reports from users worldwide have confirmed that inconsistency with the game files is likely to crash metro exodus. Although many have struggled in resolving the issue, we won’t let that happen to you and straight away tell you, how clearing the file cache via the steam menu can be beneficial and be the answer to your problem. Follow these steps to make sure you’re on the right track.

  • Open steam, go to the library.
  • Make a right-click on metro exodus; a drop-down menu will appear.
  • From that drop-down menu, select properties.
  • Next, select local files.
click on local files
  • Click on verify the integrity of the game file
click on verify integrity of game files
  • Please wait patiently for the process to complete.
  • Once it’s done, restart the steam client.

Launch the game and check if the problem remains or has been solved.

Solution#7: Update your graphics card driver

Another reason for your metro exodus crashing is that your graphics card driver has been outdated or corrupted. Make sure you check this one out because an outdated graphics card can potentially cause more serious problems than just a game crash. If you’re an actual crazy gamer, not being able to play the game must also be one of the most serious issues in life. Update your graphics card driver to stop the metro exodus from crashing. If you don’t know how to update your graphics card driver, follow the steps written below:

  • Press Win + R to invoke the Run window.
  • Type devmgmt.msc and click OK to open device manager.
type devmgmt.msc
  • Double-click Display adapters to expand the category
  • Right-click the graphics card and select update driver
  • Click “Search automatically for updated driver software” in the pop-up window.
  • Follow onscreen instructions to complete the operation.

Restart your computer after updating your graphics card. After that, run metro exodus to check if the issue still persists.

Solution#8: Clear game cache

Often files that are corrupt or which have the tendency to overburden the systems are accumulated as the cache. These result in being the causative agents for multiple errors or bugs in the system. Our research and gamer’s comments have got us to the conclusion that the metro exodus error can be resolved if the game cache is cleared.

The easiest way to clear the game cache is to uninstall and then reinstall it. This will do the job for you. For Xbox, go to the storage setting. It will give you an option to clear the local cache. This way you can clear the cache not just for metro exodus but for any other game that you wish for. We hope that the error you are facing sorts out easily.

Solution#9: Uninstall GeForce experience (if applicable)

Many users commented that the GeForce Experience has been the reason the metro exodus crashed. Uninstalling the program has helped many users to resolve the error faced by them during gameplay. To uninstall GeForce Experience just go to the control panel and find GeForce Experience and uninstall it. Hopefully, the error will not re-occur when you load the game.

Solution#10: Uninstall ROCCAT Kone mouse driver (if applicable)

Another way of solving the metro exodus error is to uninstall the ROCCAT driver from your device. Many users have reported that uninstalling it has resolved the issue. To uninstall the ROCCAT driver, just go to the control panel, then add/remove programs and remove it right away. Check if the issue has been resolved for you or not.

Solution#11: Install Restoro

Another way to resolve the error is to download Restoro repair tool from the Restoro website and install it on your computer. After you run the program; it will automatically fix all problems in a single click. Although it is a very easy way to get rid of ffxiv fatal DirectX error and will require minimal effort from you, and you wouldn’t even have to worry about anything, although, you will have to buy the software which may be a little expensive. All you have to do is pay and fix all your PC problems in the blink of an eye.


All these methods have been well researched and tried and tested. One of these will definitely work for you. Just be patient and check what works out for you. The metro exodus crashing issue may resolve in the first attempt if you can catch the issue. We hope it was helpful. We are always open to your comments, feedback, suggestions, and more ways of solving the error.

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Luqman Khan

Luqman is the founder of and an obsessed gamer! Overseeing the site's coverage of gaming hardware and software. He is also the founder of a Computer Gaming Lounge. He has been into gaming and PC Building since 2009. He is also obsessed with DOTA 2 and Rainbow Six Siege.