Fix: Cannot Complete the Update on PS4 (SU-42481-9)

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How to Fix PS4 Error CODE SU-42481-9?

You might have received an error message while downloading the new ps4 7.50 update on your console, and that is why you are here. Well, you’ve reached the correct spot. This su-42481-9 error has been experienced by many ps4 users.

When you face this error, you are unable to update the device, which can really be a pain if you want to play the latest games or explore the newly added features. The reason for this is quite ordinary and the solutions are also simple.

The following article will help you to better understand why you are experiencing the error and how can you solve it.

Why does the PS4 Error CODE SU-42481-9 occur?

After a deep study about the ps4 error su-42481-9 and gathering ideas about what worked for the console users, we have finally been able to identify the underlying causes of the error:

  • Background function: Sometimes certain applications are running in the background that might causes hindrances in the update function on the console. Inability to update due to these background applications is one reason you are receiving the error message while updating.
  • Corrupt database: Another reason why you might come across the error su-42481-9 while updating your console is a corrupt database. The database might have gotten corrupted over time or it got damaged while installing a new game.
  • Glitches in the console: Users also come across this error because there is a possibility of some unusual glitches in the console. This could be due to corrupted launch configurations or just general glitches. Glitches are something faced by almost all users, they are quite natural so don’t worry because nothing serious.
  • Corrupt temporary files: One of the reasons for coming across the error while updating is that your ps4 console might have some corrupt temporary files that cause problems in the updating process.
  • Bad update: The issue may be with the update as well, not necessarily it is at your end, do you research before you assume that you need to fix something. In this case, simply wait for the update to be fixed.

How to fix the PS4 error SU-42481-9?

Following are experts suggested ways you can fix the ps4 error su-42481-9:

#1 Perform a Power Cycle

Power cycling is used to fix any temporary issues that may occur in the system. It also helps to clear the system cache that might be triggering any problems. To power cycle your console, follow the steps mentioned below:

  • Press the power off button located on the front of your ps4.
Press the power off button located on the front of your ps4.
  • After the console has completely shut down, disconnect the power cable from its outlet.
  • Discharge any remaining power by holding the power button for 30 seconds.
  • Leave your device for a few minutes.
  • Plug it back in and turn on the device again.

#2 Safe Mode Rebuild Database

Safe mode allows only the essential files to run. Updating in the safe mode helps prevent any third party from causing hindrances in the update and the su-42481-9 error to occur.

This process is a little more time taking than updating normally. Hold your horses please or involve yourself in some other activity to make sure you don’t turn off the console while it’s updating.

To update your console in the safe mode follow these steps:

  • Turn off your console by pressing the power button on the front of the console.
  • Once your device is turned off, press the power button for at least 7 seconds. (You will hear Two beeps as well)
  • To enter the safe mode, connect your ps4 controller to the play station with a USB cable and press the “PlayStation Button” button located on the dualshock4 controller to boot into the safe mode.
  • Select the “Update System Software” option from the menu and then select “Continue“.
  • It will start updating the software and once the process is finished, restart your console.

#3 Manually Update PS4

The process of manually updating your ps4 is a bit lengthy and might take a few minutes to hours, depending upon the size of the file and hard drive type. While you update please take care that you enter the correct folder and file names in single-byte characters.

Please remember to use uppercase letters only and follow the steps:

  • Connect a USB Pen Drive to your computer.
  • Format the pen drive in FAT32 and create a new folder in it and name it “PS4.”
  • Inside this folder create another folder, and name it “UPDATE”.
  • Download the PS4 updated file from here.
  • Put the downloaded file in the “UPDATE” folder and rename it as “PS4UPDATE.PUP“.
  • Remove the pen drive from your computer.
  • Connect the dualshock4 controller to the PlayStation; this can be done by using a USB cable.
  • Turn off your play station.
  • Hold the power button for 7 seconds, release after you hear two beep sounds.
  • The PlayStation is now in safe mode.
  • Select “Update system software”, and then select Update from USB storage.
  • Select ok to confirm and begin the process.

Hopefully it will fix the issue.

#4 Reset your PS4

If the problem persists, there may be a need to perform a factory reset. Before you take this step, make sure you’ve tried and tested all other possibilities to resolve the issue. Create a folder with backups of all your games; there are chances you will lose it all after you rest it completely.

  • Go to the PS4 home screen and open settings.
  • Select initialization.
  • Select initialize PS4.
  • Follow the instructions.
  • It will direct you to the factory reset option.
  • Select and enter the factory reset.

The PS4 will restart. Try updating it before you restore your data. Hopefully, your issue will be resolved.

Closing Words

These techniques have worked for play station users worldwide and we’re sure that your problem will also be resolved. Feel free to comment below if you have any suggestions or more ways this problem can be fixed.

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Luqman Khan

Luqman is the founder of and an obsessed gamer! Overseeing the site's coverage of gaming hardware and software. He is also the founder of a Computer Gaming Lounge. He has been into gaming and PC Building since 2009. He is also obsessed with DOTA 2 and Rainbow Six Siege.